Housing Allocations Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Housing Allocations Manager to join our team at CRA GROUP LIMITED. As a key member of our social lettings team, you will be responsible for overseeing the allocation of housing to eligible applicants, ensuring that all allocations are made in accordance with statutory requirements and council policies.
Key Responsibilities:
- Line manage a team of allocations officers to ensure the legality and suitability of every allocation.
- Oversee the social lettings functions of the council, including lettings to SBC stock and nominations to RPs.
- Monitor staff performance and provide constructive feedback, recognizing and rewarding good performance.
- Assist the Interim Allocations and Rough Sleeping Lead in addressing performance or other HR-related issues.
Essential Qualifications:
- Experience of working in a pressurised customer service environment and with vulnerable customers.
- NVQ Business Administration Level 3 BTEC or equivalent, or relevant housing qualification.
Working Arrangements:
The role is hybrid, with the successful candidate required to work from the Council offices at Observatory House on 2 days per week.
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