Senior Allocations Manager

4 weeks ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time

Job Summary:

To oversee the social lettings functions of the council, ensuring the legality and suitability of every allocation. This includes managing staff and monitoring performance to meet statutory requirements and targets.

Key Responsibilities:

  • Deliver a comprehensive customer-focused housing allocations service, liaising with other sections, departments, and agencies internally and externally.
  • Provide leadership to the Senior Allocations Officer, Allocations Officers, and Assistant Allocations Officer, supporting those in housing need and wishing to apply to the housing register.
  • Be responsible for drafting and managing staff rotas, ensuring adequate staffing is in place five days a week, and monitoring sickness and holiday leave.
  • Monitor staff performance, giving constructive feedback, and recognising and rewarding good performance.

Essential Qualifications:

NVQ Business Administration Level 3 or equivalent, or relevant housing qualification.

Additional Information:

This role is hybrid, with the successful candidate required to work from the Council offices at Observatory House two days a week.



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