Hotel Service Manager
3 weeks ago
Melia White House Hotel Career Opportunity
At Meli, we offer a unique chance to grow and develop in a dynamic environment.
Estimated Salary: £28,780-£30,000+
Job Overview:
We are seeking an experienced Hotel Service Manager to join our team at the Melia White House Hotel. In this role, you will play a key part in ensuring exceptional service standards across all touchpoints, working closely with the Guest Experience Manager and other departments to resolve issues promptly.
Main Responsibilities:
- Supervise day-to-day operations of the Guest Experience team, meeting guests' needs with excellence and attention to detail.
- Act as a point of contact for guest concerns, handling complaints effectively.
- Greet and acknowledge all guests immediately upon arrival, creating a warm and welcoming atmosphere.
- Oversee the handling of VIP guests, ensuring their special requests are met and anticipating their needs.
- Monitor and maintain high service standards across all touchpoints.
Benefits:
As a valued member of our team, you will enjoy a competitive salary range, plus service charge and additional benefits. Our comprehensive benefits package includes opportunities for career advancement, professional growth, and a chance to make a real difference in the lives of our guests.
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