Hotel Service Manager

3 weeks ago


London, Greater London, United Kingdom Melia White House Hotel Full time

Melia White House Hotel Career Opportunity

At Meli, we offer a unique chance to grow and develop in a dynamic environment.

Estimated Salary: £28,780-£30,000+

Job Overview:

We are seeking an experienced Hotel Service Manager to join our team at the Melia White House Hotel. In this role, you will play a key part in ensuring exceptional service standards across all touchpoints, working closely with the Guest Experience Manager and other departments to resolve issues promptly.

Main Responsibilities:

  • Supervise day-to-day operations of the Guest Experience team, meeting guests' needs with excellence and attention to detail.
  • Act as a point of contact for guest concerns, handling complaints effectively.
  • Greet and acknowledge all guests immediately upon arrival, creating a warm and welcoming atmosphere.
  • Oversee the handling of VIP guests, ensuring their special requests are met and anticipating their needs.
  • Monitor and maintain high service standards across all touchpoints.

Benefits:

As a valued member of our team, you will enjoy a competitive salary range, plus service charge and additional benefits. Our comprehensive benefits package includes opportunities for career advancement, professional growth, and a chance to make a real difference in the lives of our guests.



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