Global Customer Support Ambassador
3 weeks ago
Laundryheap: Revolutionizing the Laundry Experience
We are a dynamic on-demand laundry service, providing seamless solutions for customers worldwide. As we continue to grow and expand our international presence, we're seeking an exceptional customer support ambassador to join our team.
About the Role:
This is a hybrid role based in London, with rotational shifts covering different time zones. You will be responsible for delivering top-notch customer support via email and live chat, ensuring timely resolutions to queries in English and French.
Your Key Responsibilities:
- Customer Support Expertise: Provide prompt and accurate assistance to international customers, resolving issues efficiently and maintaining clear communication.
- Brand Ambassador: Act as a representative of Laundryheap, leveraging your knowledge of our services to positively represent the company in every interaction.
- KPI Driven: Meet key performance indicators to drive business success and enhance the overall customer experience.
- Collaboration: Work closely with relevant teams to resolve customer complaints quickly and efficiently, following proper escalation protocols when needed.
- Invoice Management: Generate invoices via our online ordering system, ensuring seamless transaction processes.
About You:
- Strong Communication Skills: Fluency in English and French, with excellent written and verbal skills, including flawless spelling and grammar.
- Customer Support Experience: 1+ years of relevant experience, particularly in email and live chat support.
- Technical Skills: Proficiency in tools like Intercom or similar customer support platforms.
- Problem-Solving Mindset: Proactive and able to multitask, with a focus on customer satisfaction.
What We Offer:
- Competitive Salary: £35,000 - £45,000 per annum, depending on experience.
- Rotational Shifts: 9-hour shifts, 5 days a week, with 2 week-offs based on rota.
- Hybrid Role: Based in London, with opportunities for professional growth and development.
Estimate Salary: £40,000 per annum.
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