Airport Management Professional

1 week ago


Bristol, Bristol, United Kingdom ABM UK Full time
Job Summary

This role involves overseeing the effective supervision and performance management of staff in our airport operation. The ideal candidate will have a high level of understanding of all ABM software, including AvTech, PowerBI, and Microsoft Office applications. A strong focus on customer service and maintaining a professional image is essential.

Key Responsibilities:
  • To drive a culture of excellence in customer service and maintain an open and positive relationship with airlines and the airport authority.
  • To ensure that all Airport Authority Service Level Agreements are met and maintained, and take appropriate action where standards and services are not being met.
  • To promote a culture of service excellence and maintain a professional image, both personally and corporately.
Requirements:
  • A minimum of 2 years management experience, ideally within Aviation.
  • A high level of understanding of all ABM software, including AvTech, PowerBI, and Microsoft Office applications.
  • The ability to manage the resolution of passenger and customer complaints within the given timescale.


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