Head of Aftersales Operations

5 days ago

Norwich, Norfolk, United Kingdom Inchcape Retail Limited Full time
About the Role

We are seeking an experienced and results-driven Head of Aftersales to join our team at Inchcape Retail Limited. As a key member of our leadership team, you will be responsible for driving the success of our Aftersales department, ensuring exceptional customer experiences, and maximizing profitability.

Key Responsibilities
  • Develop and implement strategies to improve efficiency and productivity in the Aftersales department
  • Lead a team of professionals to deliver outstanding customer service and support
  • Monitor and analyze key performance indicators to drive business growth and profitability
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Manage budgets and resources to achieve business objectives
Requirements
  • Proven experience in a senior leadership role in a customer-facing department
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to develop and implement business strategies
  • Knowledge of industry trends and best practices
What We Offer

We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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