Technical Training Specialist

1 month ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time
{"title": "Technical Trainer Role", "description": "Job Summary

We are seeking a highly skilled Technical Trainer to join our team at ServiceNow. As a Technical Trainer, you will be responsible for delivering technical content to various audience levels via classroom, virtual classroom, and recorded formats.

Key Responsibilities
  • Deliver technical content across multiple products at various levels to different audience levels.
  • Learn highly technical products quickly using pre-release documentation and software.
  • Use exceptional verbal and written communication skills for virtual/online delivery of multi-day classes.
  • Contribute to the development of effective and sustainable training courseware and curriculum.
  • Travel up to 50% worldwide.
Requirements
  • A strong technical background and experience with enterprise software (PaaS a plus) and programming languages (JavaScript preferred).
  • Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language essential.
  • Knowledge and hands-on experience implementing ITSM/ITBM/GRC solutions or similar preferred.
  • Background in Service Management, ITOM, ITBM, GRC, IT Management preferred.
  • High level of flexibility, creativity, and dependability.
  • 3-5 years of experience in a technical training environment required; some instructional design experience preferred.
  • CTT+ or equivalent preferred
  • ITIL certification preferred
  • Additional languages: German or Spanish preferable
  • Good working knowledge of MS Office applications, including: Word, Excel, and PowerPoint as well as learning technologies such as Captivate, Articulate, design tools, LMS' and web conferencing applications.
About ServiceNow

ServiceNow is an Equal Employment Opportunity Employer. We lead with flexibility and trust in our distributed world of work. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

"}

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