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Customer Support Specialist

2 months ago

Banbury, Oxfordshire, United Kingdom Cameo Consultancy Full time
Customer Support Advisor - Compliance

As a key member of our team at Cameo Consultancy, you will be working in the recycling and sustainability sector, supporting our members in their compliance journey. We are a collaborative, supportive, and inclusive organization, and we are looking for someone who shares our values.

Purpose of the Role:

To provide expert support and advice to our members, ensuring they meet the requirements of our audit service. You will be responsible for handling member queries, delivering compliance audits, and analyzing packaging data to ensure data supplied requirements are met.

Key Responsibilities:

  • Handle incoming member queries in a timely and professional manner
  • Deliver compliance audits to a high standard
  • Use CRM system data to provide effective support to members
  • Support member compliance queries for labelling service
  • Analyze packaging data to ensure data supplied requirements are met
  • Identify ways to support members through the audit process
  • Answer member queries to a positive conclusion
  • Develop knowledge of the sector and stay up-to-date with industry developments
  • Build relationships with our members and provide tailored support
  • Work with the Marketing team on member communications
  • Liaise with the finance team
  • Coordinate artwork requests

Key Skills:

  • Excellent customer service skills
  • Experience of working within audit or compliance would be an advantage
  • Confident communication skills
  • Experience of working with a CRM system
  • Organized administration skills
  • Strong IT skills, fluent in Microsoft Office
  • Ability to work independently and as part of a team
  • An interest in learning and taking on new skills
  • Excellent rapport-building skills with the ability to own the relationship

What's in it for you?

  • A full-time or part-time (min 3 days a week) permanent role
  • A salary of up to £33,000 (pro rata for part-time)
  • Flexible hybrid working - min 2 days in the office each week
  • 25 days holiday + extra for Xmas close-down and bank holiday - you can buy holiday too
  • Up to 10% annual bonus
  • 10% non-contributory pension
  • Annual 2 days off for volunteer opportunities
  • Childcare holiday scheme days