Customer Service Coordinator
4 weeks ago
We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live.
Our customer-focused team is looking for a dedicated individual to join us in providing excellent service to our older and vulnerable customer base.
This is a busy site, and the ability to work at pace whilst delivering excellent service will be key.
This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
Key Responsibilities
- Support the Scheme Manager in providing excellent service and ensuring a safe place for customers to live.
- Develop and maintain professional relationships with customers and leaseholders, and ensure adhering to code of conduct and professional boundaries.
- Assist in all H+S requirements, following policy and procedure.
- Create a lively and vibrant environment to reduce social isolation.
- Monitor grounds / maintenance staff whilst onsite (internal and external teams)
- Assist in ensuring customer safety checks are completed daily/weekly/monthly and within agreed timescales.
Requirements
- Knowledge and/or experience of the issues faced by older people or vulnerable groups.
- Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms and be able to use in-house IT packages.
- Uses appropriate language when dealing with internal & external people.
- Able to have a customer perspective and respond effectively to their needs and expectations.
- Able to build and maintain professional relationships with customers and colleagues to ensure the customer has a great experience of the services being delivered.
Why Orbit?
Choosing us means being rewarded in every sense.
Here's what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career.
A purpose to feel proud of
We're proud to make a difference to people together.
We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
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