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Customer Service Representative

1 month ago

Leamington Spa, Warwickshire, United Kingdom Antech Diagnostics Full time
Job Description
We are looking for an experienced RVN with excellent communication skills to join our team as a Customer Support Representative. The successful candidate will provide first point of contact for customers using diagnostic services, liaise with clinical pathologists, laboratory operations, and IT support for prompt service delivery, and troubleshoot customer problems with technical resources.

Key responsibilities include:
  • First point of contact for customers using diagnostic services
  • Liaise with clinical pathologists, laboratory operations, and IT support for prompt service delivery
  • Provide remote support for product installation, training, and troubleshooting
  • Advise customers on product use and provide training documentation
  • Troubleshoot customer problems with technical resources
  • Support new customer installations and coordinate resolution
  • Detail benefits of additional company products and services