Technical Services Manager

3 weeks ago


Liverpool, Liverpool, United Kingdom IT Answers LLC. Full time

We are seeking a talented IT Team Leader to join our organization in Liverpool, UK. As a key member of our team, you will be responsible for promoting effective and efficient resolution of IT issues for our entire customer base.

Key Responsibilities:

  • Experience with Microsoft Server systems, including Active Directory, Exchange, SQL Server, and TCP/IP and networking technologies such as DNS and DHCP.
  • Ability to work with Microsoft Remote Desktop Services, Microsoft Exchange, and SMTP communication.
  • Understanding of firewalls and technologies such as NAT, IP filtering, and routing.
  • Promote effective and efficient resolution of IT issues for the entire customer base.
  • A problem-solving mindset and approach.
  • 5 years of experience in a relevant technical role.
  • Ability to work alone and as part of a team.

Requirements:

  • Minimum of 5 years' experience.
  • Professional manner with excellent communication skills.
  • Fluent English.
  • Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude.
  • Able to plan own time effectively.
  • Able to work in UK operating hours including providing out of hours cover for the UK.


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