Technical Services Manager
3 weeks ago
We are seeking a talented IT Team Leader to join our organization in Liverpool, UK. As a key member of our team, you will be responsible for promoting effective and efficient resolution of IT issues for our entire customer base.
Key Responsibilities:
- Experience with Microsoft Server systems, including Active Directory, Exchange, SQL Server, and TCP/IP and networking technologies such as DNS and DHCP.
- Ability to work with Microsoft Remote Desktop Services, Microsoft Exchange, and SMTP communication.
- Understanding of firewalls and technologies such as NAT, IP filtering, and routing.
- Promote effective and efficient resolution of IT issues for the entire customer base.
- A problem-solving mindset and approach.
- 5 years of experience in a relevant technical role.
- Ability to work alone and as part of a team.
Requirements:
- Minimum of 5 years' experience.
- Professional manner with excellent communication skills.
- Fluent English.
- Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude.
- Able to plan own time effectively.
- Able to work in UK operating hours including providing out of hours cover for the UK.
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