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Customer Service Representative

2 months ago

Peterborough, Peterborough, United Kingdom Travelex Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our Global Support Centre team in Peterborough. As a key member of our team, you will be responsible for providing exceptional customer service to our corporate branch network and customers.

Key Responsibilities

  • Manage inbound calls and emails with excellent customer service and resolve queries in a timely manner
  • Provide excellent relationship management and support branch/customer query investigations and resolution
  • Ensure GDPR and financial regulation standards are adhered to
  • Identify customer needs, clarify information, and handle enquiries effectively
  • Provide great customer service to individuals with a calm and professional manner
  • Deliver on targets such as compliance, customer satisfaction, and call handling times

About You

  • Experience in a customer service environment is preferable but not essential
  • Strong phone and verbal communication skills along with active listening
  • Call centre or retail sales experience is advantageous
  • Confident telephone manner
  • Numerical skills (numerical testing in interview process)
  • IT skills

What We Offer

  • Company pension scheme
  • Holiday – 25 days plus bank holidays
  • Employee discount platform with Everyday Rewards by Bupa
  • Employee assistance programme

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976, we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.