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Retail Operations Manager
2 months ago
We are seeking a highly skilled and experienced Retail Operations Manager to join our team at The Works. As a key member of our operations team, you will be responsible for driving operational excellence across our extensive network of stores.
Key Responsibilities- Develop and implement operational plans that align with our business strategy
- Oversee and review projects and activities that impact our stores
- Identify opportunities and solutions to streamline retail operations across different functions
- Act as the link between our retail and support teams, championing customer experience and ensuring clear, consistent communication
- Work with commercial and marketing teams to refine activity plans, ensuring top-level ideas are translated into actionable execution plans
- Maintain a clear understanding of the activity pipeline to ensure flawless execution
- Define what good looks like for store execution, asking the right questions at the right time to set a consistent framework for successful campaigns and product launches
- Lead communication efforts across retail teams to share information in a timely, clear, and engaging manner, setting teams up for success
- Balancing demands: seamlessly juggle short-term trading demands with long-term planning, managing the retail workload planner to balance strategic and tactical activities
- Feedback network: build strong connections with retail teams to foster open and honest feedback, promoting a culture of continuous improvement in planning, execution, and refinement of trading activities
- Sales support: provide sales support across business projects and priorities, from organising team events to supporting stock takes and scheduling display audits
- Operational efficiency: develop and implement operational policies and procedures to ensure stores operate as efficiently as possible
- Deputise: act as the deputy in the absence of the Head of Central Operations
- Car allowance payable monthly
- Single private medical cover, with family cover available at additional cost
- 25% colleague discount, plus exclusive double discount days
- MyWorks: access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech, and more
- Holiday: 33 days including bank holidays
- Holiday purchase: purchase an additional 5 days
- Can-Do Academy: grow your skills and career with instant access to further training and development in areas that interest you
- Wagestream: claim early access to 50% of your wages as you earn them – for when 'life' happens
- Share scheme: unleash your inner Monopoly mogul and own a piece of The Works
- 24/7 support for you and your family: through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more
- Healthcare cash plan: to support your everyday healthcare costs
- And loads more: long service awards, pension, life assurance, cycle to work, and optional charity giving
We are a company that inspires reading, learning, creativity, and play – making lives more fulfilled. Our values are Crafty, Caring, and Can-do.
Why Join Us?We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers, and members of the LGBTQ+ community.
We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments to apply for this role, please contact us and we'll be happy to help.
