Service Delivery Manager

1 day ago


Exeter, Devon, United Kingdom Cuckoo Full time
About Cuckoo

Cuckoo is a pioneering broadband provider dedicated to delivering exceptional customer experiences. We strive to make our customers' lives easier and their broadband faster, hence our innovative approach to 'feelgood broadband'. Our commitment to customer satisfaction has earned us the top spot in MoneySavingExpert's poll for best customer service, twice

Job Summary

We are seeking an experienced Incident Manager to join our team. As an Incident Manager at Cuckoo, you will be responsible for leading cross-functional teams to resolve critical issues impacting our services. Your role will involve investigating and resolving high-priority incidents, ensuring timely resolution with minimal impact on customers and business operations.

Key Responsibilities
  • Lead investigations and resolutions of high-priority incidents, minimizing downtime and maximizing customer satisfaction.
  • Collaborate with development, testing, operations, and business stakeholders to ensure swift resolution of issues.
Requirements
  • Experience in incident management, IT operations, or related roles, preferably in a fast-paced environment.
  • Strong problem-solving and decision-making skills under pressure.
  • Familiarity with ITIL processes and certifications in ITIL, DevOps, or related frameworks.
  • Excellent communication skills, with the ability to influence and engage at all levels.
Benefits
  • An estimated salary of up to £60,000 per annum.
  • 4x life assurance.
  • Income protection.
  • Salary sacrifice pension.
  • 30 days holiday plus statutory bank holidays.
  • Enhanced sick leave.
  • Enhanced family leave.
  • Private healthcare.
  • Private dental care.
  • Cycle-to-work scheme.
  • Health cash plan.
  • Shopping discounts.
  • Discounted breakdown cover.


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