Cruise Industry Expert

1 week ago


Manchester, United Kingdom Manchesteronline Full time

Manchesteronline is seeking a Cruise Amendments Specialist to join their team in Greater Manchester. The ideal candidate will have previous experience working with cruise lines and tailor-made holidays, offering top customer service to customers looking to make changes to their existing cruise holidays.

The successful candidate will be responsible for post-sales amendments to tailor-made cruise packages, cancellations and changes made by the customer and suppliers, schedule changes and amendments to flights, hotels, transfers, and tours. They will also deliver high levels of customer service, offer expert advice and personal recommendations.

We are offering a salary of up to £28,000 per year, Monday to Friday, with a maximum of 2 Saturdays a month. Working hours are from 8 am to 6 pm on a rota basis, along with excellent benefits including fam trips, a day off on your birthday, and private medical healthcare.

The role can be office-based in Greater Manchester, hybrid, or fully home-based. If you are a proactive and detail-oriented individual with a passion for the cruise industry, please consider this exciting opportunity.

Key Responsibilities:

  • Post-sales amendments to tailor-made cruise packages
  • Cancellations and changes made by the customer and suppliers
  • Schedule changes and amendments to flights, hotels, transfers, and tours
  • Delivering high levels of customer service
  • Offering expert advice and personal recommendations

Requirements:

  • Previous cruise industry experience - essential
  • Experience with tailor-making cruise packages - essential
  • Confident and pro-active telephone manner
  • Able to work well within a small team
  • Excellent attention to detail

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