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Event Streaming Specialist

4 weeks ago

London, Greater London, United Kingdom Dreamtek Full time
About the Role

We're seeking a skilled Event Streaming Technician to join our team at Dreamtek. The successful candidate will be responsible for delivering top-class event support services to our clients.

Day-to-Day Responsibilities

  • Provide exceptional customer service skills, able to explain our services to technical and non-technical event planners.
  • Responsible for the successful planning, staffing, and delivery of event requests, held within clients' fully equipped event spaces.
  • Operate a range of installed AV systems to an advanced level, including Ross Carbonite switcher, PTZ Cameras, Cisco Telepresence Units, and Yamaha LS9 audio consoles.
  • Diagnose and troubleshoot broadcast and audio visual equipment when necessary.
  • Escalate equipment failures to appropriate in-house teams and assist with the resolution to maintain service levels.
  • Maintain audio visual equipment as required.
  • Ensure SOPs are applied, and contingency planning is included in event support.
  • Contribute to R&D efforts, identifying ways to improve quality of output, efficiency through automation/tooling, and process improvements.
  • Assist in creating SOP documents, complete detailed event reporting, and utilize internal systems.
  • Own the technical support lifecycle and manage technical risks throughout pre-production planning, execution, and post-event.

Requirements

  • Minimum 3 years of professional technical live event production experience.
  • Understanding of installation, troubleshooting, and maintenance of broadcast, audio visual, and video conferencing equipment and systems.
  • Strong proficiency in operating Ross Carbonite switcher, PTZ Cameras, Cisco Telepresence Units, and Yamaha LS9 audio consoles.
  • Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
  • Self-starter with a willingness to learn and adapt to new technologies.