Operational Resilience Specialist

3 weeks ago

Manchester, United Kingdom AJ Bell Full time

Job Overview

The Operational Resilience Analyst plays a crucial role in ensuring the continuity of AJ Bell's business services. This involves working closely with colleagues across the organization to understand our services, their underlying processes, and ensuring their dependencies are mapped, regularly tested, and reported appropriately.

Key Responsibilities

  • Establish and maintain effective relationships with Business Service Owners and other stakeholders
  • Initiate regular sessions with business SMEs to ensure accurate recording of underlying resources
  • Maintain accurate and up-to-date policy, procedure, resilience plans, and other documents
  • Participate in business service reviews with Heads of Department, ensuring discussions are documented
  • Ensure timely completion of annual review documents, including in-depth analysis of various data sets
  • Work with stakeholders to document and maintain resilience mapping documents
  • Assist in developing, designing, and delivering resilience tests, including desktop exercises, data analysis, communication testing, and simulation exercises
  • Perform lessons learned analysis following scenario testing, influencing stakeholders at all levels
  • Assist in delivering and documenting lessons learned exercises following operational disruption
  • Produce clear and accurate management information and reporting for senior-level audiences
  • Identify vulnerabilities and work with the business to document necessary contingency plans
  • Assist with collating and documenting Third Party Supplier resilience assurance, including developing MI to show progress
  • Participate in group training exercises and awareness activities to embed operational resilience in AJ Bell's culture
  • Participate in the Operational Resilience Groups, Forum to ensure timely escalation of vulnerabilities
  • Keep the Operational Resilience Manager up-to-date on progress and findings from operational resilience activities

Requirements

  • At least three years' experience in Financial Services or strong experience working on a project, leading a small team, or experience within a risk, compliance, or oversight role
  • Ability to quickly review, interpret, and articulate complex processes
  • Able to communicate proactively and confidently to influence stakeholders across the business
  • Self-motivated with a proactive approach to effectively manage own time
  • Forward-thinking and anticipates deadlines without prompting
  • Demonstrates excellent listening and questioning skills
  • Able to write concisely for a senior-level audience
  • Enjoys collaborating with others and working as a team
  • Strong sense of ownership and seeks out opportunities for self-development
  • Experience of data analysis
  • Previous experience of stakeholder management with effective influencing skills
  • Genuine interest in resilience and strengthening AJ Bell's capabilities and contingency planning
  • Experience of presenting to small groups would be an advantage
  • Experience of independently coordinating group exercises, tests, or working sessions would be a distinct advantage

What We Offer

  • Competitive salary
  • 25 days holiday increasing up to 31 days with service, plus bank holidays
  • Holiday buy/sell scheme
  • Hybrid working policy
  • Casual dress code
  • Discretionary bi-annual bonus
  • Contributory pension scheme
  • Buy as you earn share scheme
  • Free shares scheme
  • Paid study support for qualifications
  • Enhanced maternity/paternity scheme from day one
  • Bike loan
  • Season ticket loan portal
  • Discounted PMI and Dental
  • On-site gym and personal trainer-led classes
  • Paid volunteering opportunities
  • Free social events and more

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