Resilience Specialist

3 months ago

Manchester, United Kingdom Network Rail Full time

Job Introduction
The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.

As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool - it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.

Main Responsibilities
To contribute to developing and improving the strategy and processes for Resilience across the business function, providing assurance for its preparedness against business interruption.

**Key Accountabilities**
- Execution and monitoring of Resilience* strategies and processes, utilising KPIs to evaluate the efficiency and effectiveness of these and create a culture of continuous improvement.
- Subject Matter Specialist for the provision of advice to the functions leadership team to provide awareness and an ability to manage and respond to risks.
- Delivery of Resilience activities for the function including development, maintenance, and continuous improvement of processes to manage Business Impact Analyses and Contingency Plans; to plan for the function’s preparedness.
- Support the Head of IT Operational Governance, Risk and Compliance in the creation and delivery of an Exercise Programme and delivery of assurance activities to the function’s leadership teams, in order to provide confidence in the function’s preparedness.
- Review and articulate internal, external, regulatory, and legal requirements and relationships for resilience that the function must adhere to, providing assurance on the functions position.
- Engage with external stakeholders, acting as the functions Resilience Specialist, to influence resilience with interested parties including those from the wider rail industry, regulators and government.
- Facilitate the promotion of Resilience within the function through the influencing of key stakeholders and driving a change in behaviours such that Resilience becomes embedded into business processes.
- Undertake detailed reviews of solutions and plans to ascertain their level of resilience and produce detailed reports, encompassing recommendations to the functions Leadership Team.
- Operational management of external suppliers to assess that their activities deliver against the needs of the organisation, identifying mitigation strategies for where critical activities are not protected.
- Resilience refers to Business Continuity, IT Continuity and Risk Management.

Essential
- Membership of a relevant professional institute (e.g. AMBCI)
- Qualified in a relevant service framework (e.g. ITIL)
- Proven experience in one or more resilience disciplines (e.g. Business Continuity, Disaster Recovery, Incident Management and Emergency Planning)
- Knowledge and experience in a range of technologies/tools for Continuity planning and execution.
- Demonstrable knowledge of resilience standards, legislation and best practice
- Able to set individual goals, objectives and priorities, and balance these with challenging deadlines in a fast moving environment that is dynamic, safety oriented and technology dependent
- A proven communicator with influential, persuasive and negotiation skills across all levels in the organisation

Desirable
- Educated to Post-Graduate level or be able to demonstrate equivalent experience of competencies
- An interest or experience in the UK and international Rail or ICT sectors or comparable technology dependent sector
- ISO22301 Lead Auditor qualified
- Good understanding of Information Security principals and policies (e.g. ISO27001)
- Relevant OGC Qualification (MOR, MSP or Prince)

Leadership Capability

Positively demonstrates the company values and the most relevant leadership capabilities for the role undertaken, with two/three leadership capabilities periodically reaching ‘Role Model’ level and three/four consistently reaching ‘Good/Adds Value’ level. Remaining capabilities can be at ‘Job Neutral’ level.
- Tracking Performance
- Thinking Flexibly
- Creating Solutions
- Influencing others
- Making Things Happen
- Putting The Customer First
- We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thriv

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