Field Service Engineer

2 days ago

Southampton, Southampton, United Kingdom Data Careers Ltd Full time

Job Summary:

We are seeking a skilled Field Service Engineer to join our team at Data Careers Ltd. As a Field Service Engineer, you will be responsible for providing a reliable and swift field-based service for the installation and support of all end user ICT and voice devices across a wide geographical area.

Key Responsibilities:

  1. Install and configure end user devices, including desktops, laptops, and mobile devices.
  2. Provide technical support and troubleshooting for end user devices and voice systems.
  3. Ensure that all devices are properly connected to networks and that connectivity issues are resolved promptly.
  4. Collaborate with end users and third-party suppliers to resolve technical issues.
  5. Document all technical issues and resolutions in a timely manner.
  6. Participate in regular training and development to stay up-to-date with the latest technologies and best practices.

Requirements:

  1. 2+ years of experience in a field-based role.
  2. 4+ years of experience in IT equipment installation, repair, and connectivity to networks.
  3. Reside in the Hampshire area and be willing to undertake frequent travel to Hampshire sites.
  4. Desktop skills to include setting up user connectivity to Windows 10, utilizing Azure AD, SCCM, and voice comms.
  5. Experience responding to service tickets and responding within SLAs.
  6. Confident communication skills, both with end users and third-party suppliers.
  7. Clean and current UK driving license and willingness to use a vehicle to travel for frequent site visits.
  8. Current NPPV3, SC, or DV clearance would be highly advantageous.

What We Offer:

We offer a competitive salary, comprehensive training and development opportunities, and a collaborative and dynamic work environment.

Eligibility:

Candidates must be full-time residents of the UK and have the right to work in the UK without the need for VISA sponsorship.

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