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Aesthetic Field Service Technician

2 months ago


Southampton, Southampton, United Kingdom Saw Machinery & Service Ltd Full time
About Saw Machinery & Service Ltd

We are a family-run business with a strong presence in the South of England, providing expert servicing and maintenance for woodworking and metalworking machines. Our team is dedicated to delivering top-notch support to our customers, ensuring their equipment runs smoothly and efficiently.

Job Summary

We are seeking a skilled and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing on-site maintenance and repair services to our customers, ensuring their machines are running at optimal levels. You will work independently, using your technical expertise to diagnose and resolve issues, and provide exceptional customer service.

Key Responsibilities
  • Provide on-site maintenance and repair services to customers, ensuring their machines are running efficiently and effectively.
  • Diagnose and resolve technical issues, using your expertise in 3-phase motors and braking systems.
  • Develop and maintain strong relationships with customers, providing exceptional service and support.
  • Work independently, using your organizational skills to manage your time and prioritize tasks.
  • Source new parts, either by liaising with suppliers or conducting online searches.
  • Complete administrative tasks, such as report writing and data entry.
  • Participate in ongoing training and professional development to stay up-to-date with industry developments and best practices.
Requirements
  • NVQ 3 in an engineering practice.
  • Multi-skilled electrical and mechanical expertise.
  • Good understanding of 3-phase motors and braking systems.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Computer literate, with experience using Word, Excel, and email.
  • Full, clean UK driving license.
  • Ability to read engineering diagrams and circuit diagrams.
  • Physical dexterity and ability to lift and move equipment.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. You will work from home one day a week, with the option to work from our small workshop if required. You will be provided with a vehicle and tools, and will have access to ongoing training and support.

We are committed to providing a safe and healthy working environment, and all employees are required to undergo DBS checks. As part of your training, you will need to complete a 3-night course to obtain the PUWER certification.