Order Fulfilment Coordinator
1 week ago
We are seeking a skilled Trade Customer Support Specialist to join our team at Project Start Recruitment. The successful candidate will be responsible for answering inbound customer calls and providing timely and effective support to our trade customers.
This is a full-time position working Monday to Friday, 9am to 5:30pm, and the ideal candidate will have previous experience in customer-facing roles or sales support in an office environment.
Key Responsibilities:
- Providing excellent customer service to trade customers via phone and email
- Processing customer orders accurately and efficiently
- Liaising with courier services to troubleshoot any issues and ensure smooth delivery operations
- Administering related paperwork and maintaining accurate records
Requirements:
- Previous experience in customer-facing roles or sales support in an office environment
- Strong technical skills, including proficiency in MS Office software (Excel, Word, Outlook) and CRM/database experience
- Excellent communication and problem-solving skills, with the ability to work effectively under pressure
- A professional telephone manner and a positive 'can-do' attitude
Our Benefits:
- Up to £25,000 per annum
- Private Health Scheme
- 24/4 GP Service
- Wellbeing Programme inc. online fitness and relaxation classes
- Discount vouchers for high street stores, cinema, and food outlets
- Onsite Parking
- Cycle to work scheme
- Staff events
- Opportunity to develop within the company
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