Customer Service Specialist

3 days ago


Crawley, West Sussex, United Kingdom Screwfix Direct Ltd Full time
Job Description

We are looking for a skilled Customer Service Specialist to join our team at Screwfix Direct Ltd. As a Customer Service Specialist, you will be the first point of contact for customers in store, providing excellent service and ensuring their needs are met.

Salary: £25,000 - £28,000 per annum (dependent on experience), plus benefits.

About Us:

Screwfix is a leading retailer of tools, hardware and building supplies. We pride ourselves on our customer-focused approach and strive to provide an exceptional shopping experience for all our customers.

Your Role:

As a Customer Service Specialist, your key responsibilities will include:

  • Welcoming customers into the store and providing them with a warm and friendly welcome
  • Assisting customers with their queries and resolving any issues that may arise
  • Providing expert knowledge and advice on our products to customers
  • Working closely with the store management team to achieve sales targets and improve customer satisfaction
  • Maintaining a high level of product knowledge and staying up-to-date with new products and promotions

Requirements:

To be successful in this role, you will need:

  • A strong customer service background and excellent communication skills
  • The ability to work well under pressure and as part of a team
  • Excellent product knowledge and the ability to stay up-to-date with new products and promotions
  • Basic computer skills and familiarity with point of sale systems
  • A flexible approach to working hours, including weekends and evenings

Benefits:

We offer a range of benefits to our employees, including:

  • A competitive salary and bonus scheme
  • Ongoing training and development opportunities
  • A discount scheme on our products
  • A fun and supportive work environment
  • A chance to work for a leading retailer with a reputation for excellence


  • Crawley, West Sussex, United Kingdom Cineworld Cinemas Ltd Full time

    Job Description:We are looking for a Customer Service Specialist to join our team at Cineworld Cinemas Ltd. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring that every guest has an enjoyable experience at our cinema.Key Responsibilities:Embody our company culture and values,...


  • Crawley, West Sussex, United Kingdom Stellantis &You Full time

    We are seeking an Automotive Customer Service Specialist to join our team at Stellantis &You UK. This is a fantastic opportunity to develop your skills and career in customer service, with a strong focus on aftersales.Job Overview:This role involves working closely with customers to provide excellent service and support. You will be responsible for handling...


  • Crawley, West Sussex, United Kingdom Travelopia Full time

    Key ResponsibilitiesThe Operations and Customer Service Specialist will be responsible for managing booking systems, liaising with suppliers, and conducting quality checks to ensure accuracy and quality. You will also provide excellent customer service, respond to complaints, and collaborate with internal teams to resolve issues and improve service quality.


  • Crawley, West Sussex, United Kingdom Specialist Recruit Full time

    Specialist Recruit is a leading recruitment agency that helps businesses find top talent. As an Aviation Support Services Specialist, you will play a key role in identifying and capitalizing on new business opportunities.About the JobYour primary responsibilities will include analyzing market data to identify trends and potential business opportunities,...


  • Crawley, West Sussex, United Kingdom Manor Royal Business District Full time

    A Day in the LifeAs a Helpdesk and Customer Services Specialist, you will be contributing to the department's meeting its service standards and service levels. This involves working with a first contact resolution focus when handling complaints by resolving them within your control or escalating through our resolutions & complaints processes.Your performance...


  • Crawley, West Sussex, United Kingdom United Parcel Service of America, Inc Full time

    Job SummaryThis Customer Service Coordinator role is an exciting opportunity to join the United Parcel Service of America, Inc team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support.Key ResponsibilitiesThe key responsibilities of this role include handling customer queries, resolving...


  • Crawley, West Sussex, United Kingdom Cineworld Cinemas Ltd Full time

    Starbucks Barista - Cineworld CrawleyThe key to success as a Starbucks Barista lies in delivering exceptional customer experiences. This role requires you to provide prompt, quality service and maintain a clean and comfortable store environment.Main Responsibilities:Maintaining the highest standards of customer service and ensuring every customer has a...


  • Crawley, West Sussex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to provide top-notch service and support to our customers in the UK.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Work closely with other...


  • Crawley, West Sussex, United Kingdom Chartwells Full time

    We are looking for a highly motivated Customer Experience Specialist to join our team at Chartwells, the leading provider of catering and support services to the education sector. In this exciting role, you will be responsible for delivering exceptional customer experiences for our clients and customers.Job Summary:This is an exciting opportunity for a...


  • Crawley, West Sussex, United Kingdom Cineworld Cinemas Ltd Full time

    Role Overview: We are seeking a highly motivated and enthusiastic individual to join our team as a Barista at Starbucks. As a key ambassador for our brand, you will provide an exceptional customer experience, while maintaining a clean and welcoming store environment.Key Responsibilities:Embody our company culture and values, promoting a positive and...


  • Crawley, West Sussex, United Kingdom YourRecruit Full time

    We are looking for a Technical Service Specialist to cover the South of England between London and Brighton. This role involves attending customer sites, fulfilling business contracts by completing planned preventive maintenances of fire safety systems, attending call outs, fault finding and modifying existing systems.Key ResponsibilitiesMeet Preventive...


  • Crawley, West Sussex, United Kingdom City & Guilds Full time

    Are you passionate about delivering a great customer experience? Do you have excellent customer service and sales skills, great telephone manner, and excellent communication skills to effectively manage customers remotely? If so, we would love to hear from you!We are currently seeking a Customer Engagement Specialist to join our team at City & Guilds...


  • Crawley, West Sussex, United Kingdom Motorsport-Total GmbH Full time

    About the Job:We are seeking a skilled Automotive Parts Counter Specialist to join our team at Motorsport-Total GmbH. The successful candidate will be responsible for taking orders over the telephone, outbound calling, building long-term rapport with customers, promoting offers, and limiting credits and returns.The ideal candidate will be punctual,...


  • Crawley, West Sussex, United Kingdom Compass UK & Ireland Full time

    **Job Overview**As a Customer Experience Specialist at Compass UK & Ireland, you will play a vital role in providing exceptional customer experiences in our busy environment. Your primary responsibility will be to prepare delicious, high-quality food that meets our high standards.**Key Requirements**A minimum of 10 hours of part-time work per week,...


  • Crawley, West Sussex, United Kingdom Cineworld Cinemas Ltd Full time

    Cineworld Cinemas Ltd is looking for a skilled Barista to join their team at the Starbucks location within our Cineworld Crawley cinema complex. As a Barista, you will be responsible for delivering exceptional customer experiences by providing high-quality beverages and products while maintaining a clean and welcoming store environment.Key...


  • Crawley, West Sussex, United Kingdom Adams Aviation Supply Company Limited Full time

    Job SummaryWe are seeking a skilled Customer Support Specialist to join our team at Adams Aviation Supply Company Limited. As a key member of our customer support team, you will be responsible for ensuring the highest level of customer satisfaction by providing technical assistance and resolving issues related to our audio equipment.About the RoleThis is an...


  • Crawley, West Sussex, United Kingdom Resourcing Group Full time

    Job OverviewThe Resourcing Group is seeking an experienced Global Service Specialist to join their team. This role involves traveling worldwide, with trips typically lasting between 1-5 days, allowing for weekend returns. The successful candidate will spend approximately 80% of their time on-site and 20% in-house.A comprehensive training program will be...


  • Crawley, West Sussex, United Kingdom Centrica plc Full time

    About the RoleWe are currently looking for an Industrial Service Specialist to join our team in South East England. As an Industrial Service Specialist, you will be responsible for assisting experienced engineers in repairing and maintaining gas equipment.Key Responsibilities:To work safely and efficiently in a fast-paced environmentTo provide exceptional...


  • Crawley, West Sussex, United Kingdom Nationwide Specialist Services Full time

    We are looking for a skilled Window Installation Specialist to join our team at Nationwide Specialist Services. In this role, you will work on various glazing jobs, ensuring high-quality installations and repairs. You will also be responsible for measuring and ordering glazing units/panes, coordinating with suppliers, and supporting other tradesmen as...


  • Crawley, West Sussex, United Kingdom Tesco Partners Full time

    As a Festive Customer Experience Specialist at Tesco Partners, you will be responsible for delivering exceptional service to our customers during the festive season. With a focus on creating a welcoming and inclusive store environment, you will play a vital role in ensuring that every customer leaves with a smile.About the RoleYou will work closely with our...