ICT Support Specialist

4 days ago


Maidstone, Kent, United Kingdom QA Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as an ICT Support Specialist. As a key member of our repair and retail department, you will play a vital role in assisting our customers with their IT needs.

Key Responsibilities
  • Diagnostic and Repair Services: Troubleshoot and repair a wide range of IT products, including PCs, laptops, servers, printers, and networking equipment.
  • Software Installation and Support: Install and configure software solutions, as well as provide technical support to customers.
  • Sales and Customer Service: Provide excellent customer service, respond to customer inquiries, and assist with sales support.
  • E-commerce Solutions: Assist with the setup and maintenance of e-commerce platforms, as well as provide technical support to customers.
Requirements
  • Education: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, and GCSE Maths and English (or equivalents) at grades 3+ (D or above).
  • Skills: Strong interest in technology, passion for learning new products and features, excellent communication skills, and ability to solve problems.
  • Personal Qualities: Ability to work in a fast-paced environment, strong attention to detail, and excellent time management skills.
What We Offer
  • Casual Dress Code: A relaxed and friendly work environment.
  • Flexible Working Hours: A range of flexible working hours to suit your needs.
  • Annual Leave: 28 days annual leave, including bank holidays.
  • Mental Health and Wellbeing Support: Access to mental health and wellbeing support services.
  • Travel Expenses: Travel to and from QA training and customer sites paid by the company.
About QA

QA is a leading provider of apprenticeships and training programs. With over 30,000 successful apprenticeship graduates, we are dedicated to helping you succeed in your career.



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