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Customer Advocacy Liaison

2 months ago

Birmingham, Birmingham, United Kingdom Autodesk Full time
Position Overview

We're seeking a seasoned professional to drive the success of our customers in the manufacturing industry. As a Customer Advocacy Manager, you'll play a pivotal role in shaping the future of Autodesk Fusion by bringing customer insights and experiences back into our development process.

Key Responsibilities
  • Connect with Fusion Manufacturing customers to drive adoption of new technology and workflows
  • Bring a customer-centric perspective to our development organization, ensuring new technology aligns with customer expectations
  • Provide customer feedback and emerging trends to product team stakeholders
  • Work closely with customers in the Fusion Insider Program to capture feedback ahead of full customer release
  • Validate Manufacturing capabilities in-product and certify end-to-end workflows in collaboration with our Technology Centers
  • Roll out new Manufacturing technology to customers, partners, and internally across Autodesk
  • Collaborate with a team of subject matter experts representing all areas of Fusion, embodying the Autodesk Culture Code
Requirements
  • 2+ years' relevant experience in a Manufacturing role
  • Relevant qualification in Engineering/Machining/Manufacturing subjects
  • Experience using CAM software (Autodesk Fusion preferred)
  • Excellent communicator and relationship builder
  • Desire to do the best for our customers
  • Comfortable and confident presenter/public speaker
  • Travel internationally as required
About Autodesk

Welcome to Autodesk, where amazing things are created every day with our software. We help innovators turn their ideas into reality, transforming not only how things are made but what can be made. Our Culture Code is at the core of everything we do, and we take great pride in our values and ways of working that help our people thrive and realize their potential.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Learn more about our culture and values.