Lead Reception Supervisor in NHS Medical Centre

2 weeks ago


London, Greater London, United Kingdom NHS Full time
Job Description:

We are seeking a highly skilled and motivated supervisor to lead reception services and associated practice administration at our medical centre in Southeast London.

Main Responsibilities:
  • Spearhead the day-to-day supervision of all reception staff, ensuring seamless execution of tasks in accordance with established procedures and protocols.
  • Oversight of all administrative duties within the reception area.
  • Effective delegation and monitoring of daily clerical work.
  • Strategic planning to ensure adequate staffing levels, approval of annual leave, and organization of rotas for optimal coverage.
  • Induction of new staff members, including locums.
  • Proactive handling of complex patient inquiries and informal complaints related to reception functions.
  • Regular evaluation of individual and team performance to maintain high standards.
About Us:

We are a well-established medium-sized NHS teaching and training practice in Blackheath, Southeast London. Our friendly team is dedicated to delivering exceptional patient-centred medical care.

Person Specification:
  • GCSE or NVQ Level 3 equivalent experience or higher.
  • Previous experience managing a reception team.
  • Experience in managing challenging situations and complaint resolution.
  • Familiarity with NHS computer system software such as EMIS, Docman, and Microsoft Office.
  • Disclosure and Barring Service clearance.
  • This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a submission for Disclosure to the Disclosure and Barring Service (formerly CRB).
Benefits:

This full-time position offers an estimated salary of £35,000 - £45,000 per annum, commensurate with experience, and opportunities for professional growth in a dynamic healthcare environment.



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