Clinical Reception Supervisor

3 weeks ago


London, Greater London, United Kingdom Central & North West London NHS Foundation Trust Full time

Are you a highly motivated and experienced administrator looking for a new challenge? Central & North West London NHS Foundation Trust has an exciting opportunity for a Clinical Reception Supervisor to join our team at Edgware Community Hospital.

In this critical role, you will have the opportunity to develop your leadership and management skills, working closely with our other reception team members and the wider multi-disciplinary team. Your key responsibilities will include managing the daily staff rotation, supervising staff, and participating in the development and implementation of strategies to improve service delivery.

The estimated salary for this position is £35,000 - £45,000 per annum, depending on experience. As a member of our team, you will benefit from opportunities for professional development and contribute to delivering high-quality patient care and customer service.

About the Role:

Key Responsibilities:
  • Manage the day-to-day operations of the reception and administration service, ensuring the delivery of a comprehensive, high-quality, and customer-focused service.
  • Supervise staff, actively participate in the development and implementation of strategies to improve service delivery, and ensure effective communication across all clinic areas.
  • Act as a point of contact for resolving any operational issues within the clinic and call centre, using initiative to facilitate all aspects of service delivery.
Requirements:
  • Degree or equivalent NHS management experience.
  • Experience of NHS staff management, multidisciplinary team working, and proficiency in Excel spreadsheets.
  • Ability to deliver on agreed objectives within a time frame and to support staff in delivery of service objectives.

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