Shop Management Team Member

21 hours ago


Wallingford, Oxfordshire, United Kingdom Greggs Plc Full time

About Us

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Greggs Plc is a well-established bakery food-on-the-go retailer with a strong presence in the UK market. Our company has a rich history, dating back to 1939, and we take pride in providing excellent customer service while striving for operational excellence.

Job Overview

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The Shop Supervisor will play a vital role in our shop management team, ensuring the smooth day-to-day running of our retail store when the Manager is away. Key responsibilities include engaging and motivating team members, providing guidance and support where needed, and maintaining high standards of customer service.

Responsibilities:

  • Manage the shop floor team during the Manager's absence, promoting a positive and productive working environment
  • Maintain exceptional customer service standards across all customer touchpoints (in-shop, delivery, Click+Collect, and drive-thru)
  • Monitor and maintain shop inventory, ensuring accurate stock levels and adhering to stock control procedures
  • Operate the tills accurately, manage cash handling, and balance cash transactions
  • Collaborate with colleagues to achieve sales targets, enhance customer satisfaction, and maintain a clean and safe working environment

Requirements and Qualifications

  • Proven experience in a supervisory or leadership role within a retail environment
  • Exceptional communication and interpersonal skills, enabling effective collaboration with customers and colleagues
  • Sound problem-solving and decision-making abilities, with a proactive approach to resolving issues
  • Flexible working hours, including weekends, bank holidays, and varying shifts
  • Desirable: Degree or equivalent qualification in Business Administration, Management, or a related field

Benefits Package

  • Competitive annual salary: £28,000 - £32,000 (dependent on location and experience)
  • Thorough training program focusing on leadership development and business acumen
  • Ongoing support and coaching from experienced managers and mentors
  • Opportunities for career advancement and professional growth within our organization
  • An enjoyable, dynamic work environment with a team passionate about delivering outstanding customer experiences

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