Customer Service Manager

1 day ago


Wallingford, Oxfordshire, United Kingdom Greggs Plc Full time
Job Summary:
We are looking for a Customer Service Manager - Shop Floor to join our team at Greggs Plc. As a key member of the management team, you will be responsible for providing exceptional customer service, leading by example, and motivating your team to deliver outstanding results.

In this role, you will oversee the day-to-day operations of the shop, ensuring that all tasks are completed efficiently and effectively. This includes managing stock levels, maintaining store appearance, and developing strategies to drive sales growth and improve customer satisfaction.

We estimate that the salary for this role is around £38,000 - £45,000 per annum, depending on experience and qualifications.

About the Role:
This is an excellent opportunity for a motivated and ambitious individual who is passionate about delivering exceptional customer service. You will need to possess excellent leadership and communication skills, as well as a proven track record of achieving targets and driving business growth.

The ideal candidate will have previous experience in a similar retail or customer-facing role, and will be familiar with operating in a fast-paced environment. They will also be comfortable using technology to manage sales data, customer interactions, and staff performance.

Key Responsibilities:
* Provide exceptional customer service, responding to customer queries and resolving issues promptly and professionally
* Lead by example, demonstrating excellent leadership and communication skills to motivate and engage team members
* Oversee the day-to-day operations of the shop, ensuring that all tasks are completed efficiently and effectively
* Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase employee engagement

What We Offer:
We offer a range of benefits to our employees, including competitive salaries, comprehensive training programs, and opportunities for career development and progression. We also provide access to exclusive discounts and rewards, and a supportive and inclusive work environment.



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