Call Centre Agent

2 days ago

Bradford, Bradford, United Kingdom Kings Security Full time
Job Summary

We are seeking a highly skilled and experienced Call Handler to join our team at Kings Security. As a Call Handler, you will be responsible for receiving and responding to incoming calls, providing excellent customer service, and ensuring that all calls are handled efficiently and effectively.

Key Responsibilities
  • Receive and respond to incoming calls in a timely and professional manner
  • Provide excellent customer service, answering customer queries and resolving issues in a courteous and efficient manner
  • Use computer systems to record and manage customer information, and to access relevant information and procedures
  • Work collaboratively with other team members to ensure that all calls are handled efficiently and effectively
  • Stay up-to-date with company policies and procedures, and ensure that all calls are handled in accordance with these
Requirements
  • Excellent customer service skills, with the ability to communicate effectively with customers
  • Strong communication and interpersonal skills, with the ability to work effectively with others
  • Ability to work accurately under pressure, with a high level of attention to detail
  • Experience of working in a call centre environment, with a strong understanding of customer service principles and practices
  • Ability to work flexibly, including evenings and weekends
Benefits
  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Supportive and collaborative team environment
  • Access to training and development opportunities
  • Recognition and reward for excellent performance

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