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Presentation Operations Manager

2 months ago

Edinburgh, Edinburgh, United Kingdom ABM UK Full time
About the Role

We are seeking an experienced Presentation Operations Manager to join our team at St James Quarter in Edinburgh. As a key member of our operations team, you will be responsible for ensuring the highest standards of cleaning and presentation across the site.

Key Responsibilities
  • Lead the Cleaning / Presentation team to ensure a positive, motivational, and supportive working environment.
  • Develop and implement advanced planning of all cleaning operations, including periodic tasks with clear schedules and sign-off of all duties and tasks complete.
  • Ensure excellence in cleaning operations, including security, health and safety, and compliance, as well as colleague grooming and presentation, guest and staff interaction, and ambience of St James Quarter.
  • Focus on strategic planning and implementation of best practice initiatives and innovation to ensure we remain at the forefront of cleaning and operational practices.
  • Manage recruitment, induction training, development, and retention of colleagues, ensuring continued ongoing focus and reporting on monthly performance.
  • Ensure adequate quality performance measures (KPIs/SLAs) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all.
  • Deliver excellent leadership, communication, and motivation to the site-based team, including daily communication to ensure a sound communication channel exists to achieve team goals.
Requirements
  • Proven experience in operational management, including experience in developing others.
  • Excellent verbal, written, interpersonal, and communication skills.
  • Ability to manage complexity and deliver with short deadlines, working in a team environment and autonomously.
  • Experience in managing and coordinating crisis and emergency response.
About ABM UK

ABM is one of the world's largest providers of integrated facility services, committed to employment practices that promote diversity and inclusion in employment. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.