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Technical Support Specialist

2 months ago

Beckenham, Greater London, United Kingdom Hamilton Barnes Full time £25,000 - £30,000

Hamilton Barnes is seeking a skilled 2nd Line IT Support Engineer to join their team. As a key member of the service delivery team, you will be responsible for providing technical support to end-users, troubleshooting and resolving issues, and escalating complex problems to senior engineers. The ideal candidate will have a strong understanding of IT systems and a passion for delivering exceptional customer service. In this role, you will have the opportunity to work with a variety of devices and technologies, and to develop your skills and expertise in a rapidly growing ISP/MSP. If you are a motivated and detail-oriented individual with a strong work ethic, we encourage you to apply for this exciting opportunity. **Responsibilities:**

* Provide technical support to end-users via email and telephone
* Troubleshoot and resolve technical issues
* Escalate complex problems to senior engineers
* Respond to and prioritize tickets
* Work across various devices and technologies

**Requirements:**

* 2+ years of experience in a technical support role
* Strong understanding of IT systems and technologies
* Excellent communication and customer service skills
* Ability to work in a fast-paced environment

**What We Offer:**

* Competitive salary range: £25,000-£30,000 per annum
* Opportunity to work with a variety of devices and technologies
* Chance to develop your skills and expertise in a rapidly growing ISP/MSP

**Location:**

Beckenham, 5 days a week on-site