Disrepair Support Specialist

4 weeks ago


Croydon, Greater London, United Kingdom Adecco UK Limited Full time
Job Title: Disrepair Support Officer

Join Adecco UK Limited as a Disrepair Support Officer and contribute to delivering an effective and efficient Disrepair service.

Job Summary

We are seeking a highly organized and detail-oriented individual to join our Disrepair Team as a Disrepair Support Officer. The successful candidate will be responsible for managing the Disrepair Mailbox, maintaining the Disrepair Database, processing Disrepair Claims, and supporting the management of Claims to ensure a successful outcome.

Key Responsibilities
  • Manage the Disrepair Mailbox and respond to queries in a timely and professional manner.
  • Maintain the Disrepair Database, ensuring accurate and up-to-date information.
  • Process Disrepair Claims, including issuing and managing orders in the housing management system.
  • Support the management of Claims, working closely with the Disrepair Manager and Disrepair Surveyors to ensure a successful outcome.
  • Monitor supplier programmes of work and progress of work packages.
  • Analyze Disrepair data and generate reports to provide actionable insights.
  • Action point taking for team, supplier, and other meetings.
  • Liaise and collaborate with internal colleagues and external suppliers to deliver an effective and efficient Disrepair service.
Requirements
  • Disrepair experience preferred, but not required - training will be provided.
  • Experience of working in Social Housing sector would be advantageous.
  • Excellent communication and customer service skills.
  • Excellent administration skills.
  • Ability to work under pressure and meet deadlines and targets.
  • Proficient in Outlook, Teams, and SharePoint, and in particular, Excel.
What We Offer

Adecco UK Limited is an Equal Opportunities Employer. By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.



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