Customer Service Representative
1 day ago
The New Homes Group, a leading new homes specialist, is seeking an experienced Customer Service Adviser to join our Mortgage Helpline Teams. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring seamless communication with customers and providing solutions to their queries.
Job Description
We are looking for a highly motivated and detail-oriented individual to work in our office-based environment. The ideal candidate will have excellent interpersonal skills, experience in customer-facing roles, and a strong desire to succeed in the Financial Services sector. As a Customer Service Adviser, you will be responsible for:
• Handling customer inquiries and resolving issues in a professional and courteous manner
• Providing accurate information and guidance on mortgage products and services
• Working collaboratively with colleagues to achieve team goals and objectives
• Maintaining up-to-date knowledge of mortgage products and services
Required Skills and Qualifications
To be successful in this role, you will need to possess the following skills and qualifications:
• Previous experience in customer-facing roles, preferably in the Financial Services sector
• Excellent interpersonal and communication skills
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment
• Proficiency in Microsoft Office, including Excel, Word, and Outlook
Benefits
We offer a competitive salary package, including a basic salary of £24,000, 28 days paid holiday, and a contributory workplace pension. You will also have access to extensive training and development opportunities, including a comprehensive induction program and ongoing support and development.
Estimated Salary: £24,000 per annum.
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