Operations Administrator

4 days ago

Leeds, Leeds, United Kingdom Interactive Investor Full time
About the Role

We are seeking an experienced Operations Administrator to join our team at Interactive Investor. As a key member of our Operations department, you will be responsible for ensuring the smooth processing of tasks, including cash, settlements, customer accounts, pensions, transfers, reconciliations, and corporate actions.

Key Responsibilities
  • Perform live task validation and authorisation for payments in and out with a high degree of accuracy.
  • Administer and maintain oversight of key departmental controls.
  • Provide support to the Complaints team, investigating and responding to complaints, ensuring accurate records and deadlines are met.
  • Perform task processing within the department as required.
  • Use subject matter expertise to resolve queries, ensuring positive client and employee experiences.
  • Ensure corrective preventative actions are implemented to address root causes.
  • Continually challenge policy, processes, and procedures to improve efficiency and client experience.
  • Perform departmental testing as required.
  • Ensure procedures are up to date and provide quality training on revised procedures, systems enhancements, or regulatory changes.
  • Make informed risk decisions and debate management recommendations within the approved Risk Management Framework.
Requirements
  • Detailed knowledge of departmental processes and purpose.
  • Detailed understanding of internal systems used within the department and their impact on the client journey.
  • Ability to use initiative and problem-solving skills to creatively resolve issues and find solutions.
  • Advanced communication skills to build rapport with colleagues, customers, and 3rd parties.
  • Ability to adapt to a changing regulatory environment.
  • Demonstrate flexibility to move between different tasks and at short notice to support business requirements.
  • Ability to deal with high volumes of processing work and stay calm under pressure.
  • Display emotional resilience when handling difficult situations.
  • Ability to think holistically and creatively in delivering operational change.
  • Knowledge of the business objectives, products, and processes, and consistently demonstrate ii values.
  • High degree of PC literacy and knowledge of MS Office applications.
  • Knowledge of the Financial Services Sector, specifically Wealth Management.
  • Knowledge of the regulatory and legislative environment and associated risks that require managing.
Personal Attributes
  • Clear communicator.
  • Strong team player.
  • Demonstrated passion and drive for delivering the best outcome.
  • Moving with speed – delivering faster and better.
  • Decisive and take ownership of outcomes.
  • Not afraid to challenge and be open to challenges.

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