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Operations Administrator

2 months ago


Leeds, Leeds, United Kingdom Interactive Investor Full time
About the Role

We are seeking an experienced Operations Administrator to join our team at Interactive Investor. As a key member of our Operations department, you will be responsible for ensuring the smooth processing of tasks, including cash, settlements, customer accounts, pensions, transfers, reconciliations, and corporate actions.

Key Responsibilities
  • Perform live task validation and authorisation for payments in and out with a high degree of accuracy, ensuring adherence to business processes and procedures.
  • Administer and maintain oversight of key departmental controls.
  • Provide support to the Complaints team, investigating and responding to complaints, and maintaining accurate records.
  • Perform task processing within the department as required.
  • Use subject matter expertise to resolve queries, ensuring positive client and employee experiences.
Requirements
  • Detailed knowledge of departmental processes and purpose.
  • Detailed understanding of internal systems used within the department and how they impact the client journey.
  • Ability to use initiative and problem-solving skills to creatively resolve issues and find solutions.
  • Advanced communication skills, with the ability to build rapport with colleagues, customers, and 3rd parties.
  • Minimum of 2 years' experience working within an administration environment in the financial services industry.
What We Offer

As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering excellent customer service and ensuring the smooth operation of our business. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Operations Administrator looking for a new challenge, please apply today.