IT Service Delivery Manager

6 days ago


London, Greater London, United Kingdom Feedback plc Full time
About the Role:

This exciting opportunity has arisen for a Senior Support Engineer to join our team at Feedback plc. As a key member of our Support Team, you will be responsible for providing high-quality support to our customers and staff via phone, email, and remote desktop, assisting both IT and non-IT literate end users.

Responsibilities:
  • Provide high-quality support to Feedback Medical's customers and staff via phone, email, and remote desktop, assisting both IT and non-IT literate end users.
  • Troubleshoot and resolve tickets while liaising with users until resolution is achieved or escalation is required, retaining ownership throughout the ticket lifecycle.
  • Work alongside the Research and Development team to investigate customer issues and bring them to a satisfactory conclusion.
  • Monitor capacity and compliance of systems and environments.
Requirements:
  • 5+ years in a similar role with a strong track record.
  • Extensive experience with Microsoft 365 and Entra ID, including configuration, management, and support (e.g., SSO, policy management).
  • Experience with Windows Desktop and Server environments, including IIS.
  • Strong understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
  • Excellent written and verbal communication skills in English, with numeracy proficiency.
Salary:

The salary for this role is £55,000-£75,000 per annum, depending on experience.

We offer 25 days of annual leave plus public holidays, with the option to buy/sell leave. Additional benefits include an employee assistance programme, professional training and development opportunities, cycle-to-work scheme, medical health insurance, charitable donation matching, EV salary sacrifice scheme, and private flu vaccinations.



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