Food and Beverage Host
3 days ago
About The Rank Group
The Rank Group is a leading gaming and leisure operator in the UK, committed to providing an exceptional experience for our customers.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Food and Beverage Host. As a key member of our hospitality team, you will be responsible for delivering an outstanding customer experience, ensuring that our guests feel welcome and cared for.
Key Responsibilities
- Provide exceptional customer service, ensuring that all guests have an amazing experience with us and can't wait to return.
- Familiarize yourself with current promotions and products to ensure that customers can make the most of their visit.
- Proactively offer and provide a friendly, efficient, and prompt service of food and beverages, delivering products you are proud of.
- Aware of daily/weekly targets and contribute positively towards them.
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
- Replenish stocks to ensure that customers always have the opportunity to access products at all times.
- Promote the use of Grosvenor Membership cards during each interaction with the guest.
- Promote the Rank Omni Channel/Digital offer through positive customer interaction.
Requirements
- Positive attitude.
- Experience of working successfully in a hospitality role.
- (Preferred) Previous experience working in a multifaceted role.
- Fanatical about delivering unrivalled customer experience.
- Ability to collaborate with the wider business.
- Sound communication skills.
- Comfortable with change and ability to embrace new ways of working.
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
What We Offer
Competitive hourly rate plus tips and night shift bonus.
Free on-site car park.
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