Technology Support Professional

6 days ago


Norwich, Norfolk, United Kingdom CV-Library Full time

Job Overview: Technology Support Professional

Company Overview: CV-Library is a leading job board platform that connects job seekers with employers across various industries.

Job Summary:

We are seeking a Technology Support Professional to join our team in Kings Lynn, Norfolk. This is a permanent full-time position with excellent benefits.

Responsibilities:

  • Provide technical support to employees and customers via phone, email, or in-person.
  • Maintain accurate records of tickets and ensure timely updates for customers.
  • Field/assign tickets to the wider team according to skill set.
  • Support the investigation and resolution of requests and incidents as necessary.
  • Document and publish communications for the IT department.

Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Basic IT skills with knowledge of Microsoft Office.
  • Ability to learn and adapt quickly.

Benefits:

We offer a competitive salary package, excellent benefits, and opportunities for professional development.

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