Customer Service Ambassador
4 weeks ago
Be the face of our hotel and deliver exceptional customer service as a Receptionist at Premier Inn in Bicester. With a passion for hospitality, you will be the first point of contact for our guests, ensuring they have a warm and welcoming experience from the moment they arrive.
Key Responsibilities:
- Provide a high level of customer service to our guests, responding to their queries and resolving any issues in a professional and courteous manner.
- Manage the front desk, handling check-ins, check-outs, and room assignments in a timely and efficient manner.
- Work collaboratively with the housekeeping team to ensure rooms are prepared to a high standard, ready for our guests to enjoy.
- Process payments, handle cash and credit transactions, and maintain accurate records.
- Stay up-to-date with hotel policies and procedures, ensuring compliance and maintaining a high level of service.
What We Offer:
- A competitive hourly rate and guaranteed hours to plan your week around.
- Opportunities for career development and progression within our business.
- A comprehensive training program to support your growth and success.
- A Whitbread Benefits card, offering discounts on Premier Inn rooms and meals in all Whitbread Restaurants.
- A pension and saving schemes, including a company pension and save as you earn scheme.
About Us:
We are a leading hospitality business, committed to delivering exceptional customer experiences and creating a positive work environment for our team members. We believe in the importance of diversity and inclusion, and we welcome applications from all backgrounds and perspectives.
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