Sales Ambassador
4 weeks ago
Overview
We are seeking a highly skilled Sales Consultant to join our team at Bicester Village Outlet store. As an ambassador for the brand, you will be responsible for delivering exceptional customer service experiences that meet our on-brand focus.
Key responsibilities include:
- Providing excellent service through continued commitment to our service values and standards.
- Achieving daily, monthly, and annual sales targets.
- Demonstrating knowledge and understanding of different sales techniques to drive sales and KPIs.
- Responsible for opening/closing the store, with any relevant tasks during this time.
- Maintaining an understanding of current products, trends, and collections and ensuring that clients are informed and aware.
- Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
- Achieving a score of at least 85% in any mystery shop report in which you are the primary sales associate.
- Understanding all policies, procedures, and compliance.
- Ensuring that all relevant procedures and policies are understood and carried out according to those standards.
- Presentation must be in line with company's uniform and grooming standards.
- Understanding and aligning with PCI compliance policy and regulations, consistently.
- Adhering to Security and Health and Safety regulations.
- Replenishing stock and maintaining high standards of merchandise and product presentation.
- Maintaining your designated 'area of pride.'
- Supporting the store with cycle counts and during bi-annual inventories.
- Supporting with the processing of shipments and transfers, in line with the relevant procedures.
Requirements
- Excellent communication skills. English is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic).
- Sales experience ideally within a luxury brand and/or fashion outlet retail.
- Experience in a customer service role with face-to-face customer contact.
- Ability to adapt to frequent change and a high-pressure environment.
- Ability to initiate contact and communication effectively.
- Motivated by being a great teammate with a common goal.
- Strong Clientelling skills and experience.
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