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Luxury Butler

1 month ago

London, Greater London, United Kingdom Accor Full time

Job Title: Butler

Department: Butlers

Inspired & Supported by: Head Butler

Salary: £35,390 (including service charge)

Your purpose will be : To deliver an exceptional, seamless guest service experience and creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty

You will be accountable for:

  • Passionately and expertly creating a 5 star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
  • Taking ownership of any guest request which comes your way seeing it through until completion
  • Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey

Your key responsibilities & contribution will be:

  • Devise guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight
  • Confidently undertake all elements of the front desk operation including arrivals, check out and billing
  • Process all financial transactions with accuracy
  • Provide in room/suite services – butler services, special/VIP room set ups, amenities, deliveries to rooms
  • Drive revenue through upselling and cross selling.
  • Communicate clearly with other teams and through RSM to ensure efficient service for our guests
  • Seek opportunities to surprise and delight our guests
  • Meet all service standards in every guest interaction
  • Ensure that deliveries for guests and colleagues are correctly recorded and delivered
  • Ensure the front hall is covered at all times and provides a warm welcome for all guests
  • Promote and nurture positive relationships in the local area strengthening our position in the marketplace
  • PAY keen attention to guest preferences and update profiles accordingly
  • Cover the night shift including assistance with preparation of the night audit

Qualifications:

What you will need to do this role:

Essential:

  • 1 – 3 years' experience in a luxury hospitality environment
  • Excellent customer service skills
  • Excellent communication skills, both spoken and written with the ability to communicate effectively with people of all levels
  • Enthusiastic and positive personality with the ability to build trusting relationships
  • Ability to multi task and problem solve in a fast paced environment
  • Keen eye for detail
  • Previous experience of guest complaint handling and going the extra mile to meet guest needs
  • Flexibility to work different shifts including night shifts
  • Knowledge of OPERA PMS

Desirable:

  • Knowledge of ALICE concierge system

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What's in it for you?

  • Competitive salary and benefits including pension and life assurance
  • 31 days of holiday including public holidays (increase to 33 days after 5 years)
  • Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
  • Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
  • Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
  • Free stay at The Savoy after successful completion of probation
  • 50% discount at our iconic American & Beaufort Bars
  • 50% discount at our world-famous Afternoon Tea
  • 50% discount at our spa and florist
  • 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
  • 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
  • Laundry services & dry cleaning for uniformed and non-uniformed colleagues
  • Colleague gym facility and Virgin Active gym membership discount
  • Employee assistance programme
  • Annual optician reimbursements for eye tests and glasses
  • English language classes
  • Colleague restaurant
  • Local F&B, retail and gym discounts
  • Interfaith prayer room
  • Wellness room
  • Cycle to work scheme