Senior Butler

2 weeks ago

London, Greater London, United Kingdom Accor Full time

Job Title: Butler

Department: Butlers

Inspired & Supported by: Head Butler

Salary: £35,390 (including service charge)

Your purpose will be: To deliver exceptional, seamless guest service experiences and create memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay, securing their future loyalty.

You will be accountable for:

  • Possessing and demonstrating expert knowledge of luxury hospitality and tailored service.
  • Expertly managing guest requests, exceeding expectations and going the extra mile to meet their needs.
  • Maximising internal communication networks, adapting to new working methods and supporting key players to ensure a smooth guest journey.

Key responsibilities & contribution will be:

  • Creating bespoke itineraries for guests, making bookings and reservations while providing insightful recommendations to surprise and delight.
  • Confidently handling all elements of the front desk operation, including arrivals, check out and billing.
  • Processing all financial transactions with accuracy and precision.
  • Providing in-room/suite services, including butler services, special/VIP room set ups, amenities and deliveries to rooms.
  • Driving revenue through upselling and cross-selling.
  • Communicating clearly with other teams and through RSM to ensure efficient service for our guests.
  • Seeking opportunities to surprise and delight our guests.
  • Meeting all service standards in every guest interaction.
  • Ensuring that deliveries for guests and colleagues are correctly recorded and delivered.
  • Maintaining a warm and welcoming front hall at all times.
  • Promoting and nurturing positive relationships in the local area, strengthening our position in the marketplace.
  • Paying keen attention to guest preferences and updating profiles accordingly.
  • Covering the night shift, including assistance with preparation of the night audit.

Qualifications:

What you will need to do this role:

  • 1 – 3 years' experience in a luxury hospitality environment.
  • Excellent customer service skills.
  • Excellent communication skills, both spoken and written, with the ability to communicate effectively with people of all levels.
  • Enthusiastic and positive personality, with the ability to build trusting relationships.
  • Ability to multi-task and problem-solve in a fast-paced environment.
  • Keen eye for detail.
  • Previous experience of guest complaint handling and going the extra mile to meet guest needs.
  • Flexibility to work different shifts, including night shifts.
  • Knowledge of OPERA PMS.

Please note: We believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What's in it for you?

  • Competitive salary and benefits, including pension and life assurance.
  • 31 days of holiday, including public holidays (increasing to 33 days after 5 years).
  • Cashback scheme for everyday wellbeing/healthcare expenses, including Perkbox.
  • Special rates for Savoy colleagues and their friends & family, and discounts across Accor hotels worldwide.
  • Fantastic colleague rates in Fairmont and Raffles hotels worldwide, including friends & family.
  • Free stay at The Savoy after successful completion of probation.
  • 50% discount at our iconic American & Beaufort Bars.
  • 50% discount at our world-famous Afternoon Tea.
  • 50% discount at our spa and florist.
  • 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill.
  • 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890.
  • Laundry services & dry cleaning for uniformed and non-uniformed colleagues.
  • Colleague gym facility and Virgin Active gym membership discount.
  • Employee assistance programme.
  • Annual optician reimbursements for eye tests and glasses.
  • English language classes.
  • Colleague restaurant.
  • Local F&B, retail and gym discounts.
  • Interfaith prayer room.
  • Wellness room.
  • Cycle to work scheme.

  • Audit and Accounts Senior

    4 weeks ago

    London, Greater London, United Kingdom Butler Rose Full time

    Job Title: Audit and Accounts SeniorButler Rose is seeking an experienced Audit and Accounts Senior to join our team in Central London. As a key member of our audit and accounts team, you will be responsible for delivering high-quality statutory audit and accounts preparation services to our clients.Key Responsibilities:Preparation of statutory and...

  • Audit and Accounts Senior

    4 weeks ago

    London, Greater London, United Kingdom Butler Rose Full time

    Job Title: Audit and Accounts SeniorButler Rose is seeking an experienced Audit and Accounts Senior to join our team in Central London. As a key member of our audit and accounts team, you will be responsible for delivering high-quality statutory audit and accounts preparation services to our clients.Key Responsibilities:Preparation of statutory and...

  • Senior Tax Professional

    3 weeks ago

    London, Greater London, United Kingdom Butler Rose Full time

    Job Title: Senior Tax Professional - Top 50 FirmJob Summary: Butler Rose is seeking a skilled Senior Tax Professional to join our team in Central London. As a Senior Tax Professional, you will be responsible for providing an efficient, client-focused, and proactive service to meet the needs of a range of tax clients.Key Responsibilities:Providing tax...

  • Senior Butler Manager, Aristique Residence, London

    3 weeks ago

    London, Greater London, United Kingdom Aristique Full time

    Job Summary: We are seeking a highly skilled and experienced Senior Butler Manager to join our team at Aristique Residence in London.About the Role: As a Senior Butler Manager, you will be responsible for managing and training a team of butlers to deliver exceptional service to our clients. You will work closely with the House Manager to ensure that all...

  • Senior Tax Professional

    4 weeks ago

    London, Greater London, United Kingdom Butler Rose Full time

    Personal Tax Senior OpportunityButler Rose, a leading public practice firm, is seeking a skilled Personal Tax Senior to join their team in Central London. The ideal candidate will have a strong background in personal tax, with experience in working with high net worth individuals, offshore trusts, and partnerships.Key Responsibilities:Providing exceptional...

  • Senior Audit Manager

    3 weeks ago

    London, Greater London, United Kingdom Butler Rose Full time

    Audit and Accounts Manager - Top 20 firm Central London / Hybrid Up to £70,000 Butler Rose, a leading public practice, is supporting a highly prominent, award-winning, and internationally renowned Top 20 firm of accountants in recruiting an Audit and Accounts Manager. Key Responsibilities - Manage audits from planning to completion and mentor new trainees...

  • Senior Land Surveyor

    4 weeks ago

    London, Greater London, United Kingdom Dyer & Butler Full time

    About the RoleDyer & Butler is seeking a highly skilled Senior Land Surveyor to join our Survey team. The successful candidate will be responsible for leading multiple survey teams undertaking various survey disciplines, including PAS128 (Utility Detection).Key ResponsibilitiesLead multiple survey teams and manage workload effectively.Responsible for...

  • Senior Private Client Tax Specialist

    3 weeks ago

    London, Greater London, United Kingdom Butler Rose Full time

    Job Title: Senior Private Client Tax SpecialistJob Summary: Butler Rose is seeking a highly skilled and experienced Tax Manager to lead our Private Client tax team in Central London. The ideal candidate will have a strong background in private client tax, including experience with OMBs, HNWIs, non-residents, non-domiciles, partnerships, and trusts.Key...

  • Audit and Accounts Professional

    3 weeks ago

    London, Greater London, United Kingdom Butler Rose Full time

    Audit and Accounts OpportunityButler Rose, a reputable public practice firm, is seeking a skilled Audit and Accounts Senior to join their Central London team. This role involves 70% audit and 30% accounts work, with a focus on planning and completing audit assignments, preparing draft accounts, and undertaking analysis and reconciliations.Key...

  • Luxury Butler Team Leader

    3 days ago

    London, Greater London, United Kingdom Rosewood UK - The Chancery Full time

    Rosewood UK - The Chancery is seeking a highly skilled Luxury Butler Team Leader to join our esteemed team. This exciting opportunity offers the chance to lead a high-performing team, curating bespoke experiences for our suite guests.Job DescriptionThe successful candidate will be responsible for owning the guest experience, ensuring a seamless and memorable...

  • Audit and Accounts Professional

    3 weeks ago

    London, Greater London, United Kingdom Butler Rose Full time

    Job Summary: Butler Rose is seeking an experienced Audit and Accounts Senior to join our team in Central London. As a key member of our audit and accounts team, you will be responsible for delivering high-quality statutory audit and accounts preparation services to our clients.Key Responsibilities:Preparation of statutory and management accounts for limited...

  • Senior Tax Specialist for Top 50 Firm

    3 weeks ago

    London, Greater London, United Kingdom Butler Rose Full time

    Job Summary: Butler Rose is seeking a skilled Personal Tax Senior to join our team in Central London. As a key member of our tax department, you will provide expert advice to a range of tax clients, including HNWIs, OMBS, non-resident landlords, non-domiciles, trusts, and partnerships.Key Responsibilities:Provide efficient, client-focused, and proactive...

  • Senior Accountant

    4 weeks ago

    London, Greater London, United Kingdom Butler Rose Ltd Full time

    Accountant / Senior AccountantButler Rose Ltd is seeking an experienced Accountant to join our team in Wokingham. This is a fantastic opportunity for a skilled professional to work in a dynamic and growing accountancy practice.The Role:Manage a diverse portfolio of clientsPrepare year-end and management accountsResponsible for all associated tax workClient...

  • Senior Accountant

    4 weeks ago

    London, Greater London, United Kingdom Butler Rose Ltd Full time

    Accountant / Senior AccountantButler Rose Ltd is seeking an experienced Accountant to join our team in Wokingham. This is a fantastic opportunity for a skilled professional to work in a dynamic and growing accountancy practice.The Role:Manage a diverse portfolio of clientsPrepare year-end and management accountsResponsible for all associated tax workClient...

  • Senior Financial Accountant

    3 weeks ago

    London, Greater London, United Kingdom Butler Rose Full time

    Financial Reporting RoleAt Butler Rose, we are seeking a highly skilled Senior Financial Accountant to join our team. The successful candidate will be responsible for the preparation of year-end statutory accounts in accordance with FRS102-1A and FRS1205.Key responsibilities include:Preparation of statutory accounts and computations for corporation tax CT600...

  • Audit and Accounts Professional

    4 weeks ago

    London, Greater London, United Kingdom Butler Rose Full time

    Audit and Accounts Senior OpportunityWe are seeking an experienced Audit and Accounts Senior to join our team at Butler Rose. As a key member of our audit and accounts team, you will be responsible for delivering high-quality statutory audit and accounts preparation services to our clients.Key Responsibilities:Preparation of statutory and management accounts...

  • Audit and Accounts Professional

    4 weeks ago

    London, Greater London, United Kingdom Butler Rose Full time

    Audit and Accounts Senior OpportunityWe are seeking an experienced Audit and Accounts Senior to join our team at Butler Rose. As a key member of our audit and accounts team, you will be responsible for delivering high-quality statutory audit and accounts preparation services to our clients.Key Responsibilities:Preparation of statutory and management accounts...

  • Senior Tax Professional

    4 weeks ago

    London, Greater London, United Kingdom Butler Rose Full time

    Personal Tax Senior OpportunityButler Rose, a leading public practice firm, is seeking a highly skilled Personal Tax Senior to join their team in Central London. This is an excellent opportunity to work with a prominent Top 50 accounting firm and contribute to the success of their tax department.Key Responsibilities:Provide exceptional client service to a...

  • Senior Commercial Manager

    1 week ago

    London, Greater London, United Kingdom Dyer & Butler Full time

    About The RoleDyer & Butler are currently recruiting for a Senior Quantity Surveyor to support their commercial team within their ambitious and growing Rail Division. The successful candidate will work on various stand-alone and framework projects with valued clients such as Network Rail, Transport for London, and Train Operating Companies.Key...

  • Senior Land Surveyor

    3 weeks ago

    London, Greater London, United Kingdom Dyer & Butler Full time

    About the RoleDyer & Butler is seeking a Senior Land Surveyor to lead our Survey team. The successful candidate will primarily support our Aviation, Defence and Adjacent Markets sectors covering projects around the Southeast and Midlands.The Survey team provides technical services to a range of construction related disciplines, including invaluable support...