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Customer Engagement Specialist

2 months ago

Wolverhampton, Wolverhampton, United Kingdom Worldline Full time

About Worldline

At Worldline, we are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our solutions power the growth of millions of businesses, from local coffee shops to international banks. We are a global company, present in every corner of the world, in every part of commerce.

The Opportunity

We are looking for a highly-skilled customer service specialist to join our team. As a Customer Engagement Specialist, you will be responsible for developing skills in customer care, talking directly to clients, and engaging them in their customer journey. You will also review enquiries, deal with issues preventing application submission, and coordinate with our New Business team.

Key Responsibilities

  • Develop skills in customer care, talking directly to clients and engaging them in their customer journey.
  • Review enquiries and deal with issues preventing application submission.
  • Coordinate with the New Business team.
  • Build knowledge to identify common queries and resolve them in confidence.

Requirements

  • Ability to resolve queries quickly and efficiently.
  • Substantial knowledge in customer service and dealing with clients in a professional manner.
  • Ability to identify the exact reasons why an application cannot be submitted and take steps to ensure a successful resolution.
  • Motivation and passion for customer focus and satisfaction.
  • Excellent communication skills, attention to detail, and ability to document details clearly.
  • 1-2 years of experience in customer services or a customer-facing area.

Perks and Benefits

  • Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
  • Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
  • 25 days holiday + bank holidays.
  • Employee private medical cover, access to a virtual GP service.
  • Access to discounts and cash backs on shopping.
  • Purchase a range of flexible benefits through salary sacrifice.
  • Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme.
  • Pension – the company will match contributions up to 10%.