Customer Service Representative

4 weeks ago


Harrogate, North Yorkshire, United Kingdom Arrow Enterprise Computing Solutions Limited Full time

About Arrow Enterprise Computing Solutions Limited

Arrow ECS is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets.

Job Title: Junior Customer Service Agent

We are seeking an ambitious Customer Service Agent to join our team based in Harrogate. The successful candidate will work as part of a busy team providing excellent Customer Service to Arrow customers. You will be responsible for providing day-to-day sales support and customer service activities for assigned accounts.

Key Responsibilities:

  • Providing support to customers and internal Account Managers in the day-to-day running of the accounts and assisting with customer queries.
  • Liaising with other departments internally to fulfil customer requirements/queries, organizing shipments etc.
  • Resolving queries and raising credit where necessary.
  • General administration duties: preparing reports etc.
  • Updating customers of delivery expectations.

Requirements:

  • Experience in the office/administration job and Customer Service.
  • Business fluency in English.
  • Good working knowledge of all Microsoft tools - especially MS Excel.
  • Understanding of the sales process and the importance of customers.
  • Highly motivated, with a pro-active approach to their workload.
  • Good organization skills - Able to work on their own.
  • Team player.

What We Offer:

  • This is a full-time position.
  • Working hours: Mon-Fri 9.00-5.30 with 1h for lunch. You will need to be flexible at busy periods and willing to work over the standard working hours if required.
  • Permanent contract with 6 months' probation period.
  • Competitive and attractive employee compensation package.
  • Reliable & trusting work environment.
  • Cooperative team with flat structures and communication.
  • Professional and personal development.

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.



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