Customer Service Representative

4 weeks ago


Harrogate, North Yorkshire, United Kingdom NatWest Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Harrogate. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting our valued customers in achieving their financial goals.

Key Responsibilities:

  • Provide proactive and personalized support to customers, understanding their needs and helping them with their banking requirements
  • Complete general banking transactions, such as payments, balance inquiries, and transfers, with accuracy and efficiency
  • Help customers understand the various banking options and services available, and identify opportunities to promote our products and services
  • Collaborate with other teams to provide a seamless customer experience and ensure that customers receive the best possible service

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with a strong focus on customer service and attention to detail. You will also need to be able to work well under pressure, be proactive, and have a commitment to continuous improvement.

Key Skills:

  • Strong customer service skills and a passion for delivering exceptional customer experiences
  • Ability to work well under pressure and meet deadlines
  • Excellent communication and interpersonal skills
  • Proactive and solution-focused approach

What We Offer

We offer a comprehensive training program, ongoing coaching and support, and opportunities for career development and progression. You will also receive a competitive salary, a generous holiday entitlement, and a range of benefits through our reward program.

Salary: £24,750 per year (pro rata for hours worked)

Benefits: Comprehensive training program, ongoing coaching and support, opportunities for career development and progression, competitive salary, generous holiday entitlement, and range of benefits through our reward program.



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