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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Personal Banker, you will be the first point of contact for our valued customers, providing exceptional service and support to help them achieve their financial goals.
Key Responsibilities- Provide proactive and personalized support to customers, understanding their needs and helping them with their banking requirements.
- Complete general banking tasks such as payments, balance enquiries, and transfers, ensuring accuracy and efficiency.
- Help customers understand the various banking options and services available, and identify opportunities to promote simple financial products.
- Collaborate with other teams to provide a seamless customer experience, ensuring that customers receive the best possible service.
- A passion for customer service and a strong attention to detail.
- The ability to thrive under pressure and continuously improve service for our customers while meeting personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- A commitment to developing new skills and responsibilities.
- A comprehensive structured training program to enhance your development and open up progression opportunities.
- Ongoing coaching and support to help you succeed in your role.
- A competitive salary of £24,750 per year (pro rata for hours worked) and a contribution to help you save for retirement.
- A range of benefits through NatWest Group Benefits, including protection, healthcare, and lifestyle options.
- A generous holiday entitlement of 33 days (pro rata for hours worked).
