Residence Director

1 day ago


Lancaster, Lancashire, United Kingdom Nido Living Full time
About Us

Nido Living is a pioneering player in the UK student accommodation market, known for its commitment to delivering exceptional customer experiences and prioritizing resident wellbeing and safety.

With a growing portfolio spanning multiple cities across the UK and Europe, we are seeking an experienced Residence Director to oversee the operational performance and management of one of our residences.

In this key role, you will be responsible for ensuring that our residence meets our high brand standards, providing excellent customer service, and driving revenue growth through effective sales and marketing strategies.

Key Responsibilities
  • Lead the residence team to deliver on the operational plan, as approved within the annual budget.
  • Liaise with central teams at Head Office, asset management, and build relationships with residents, universities, contractors, suppliers, agencies, and other stakeholders.
  • Develop and implement strategies to promote a 'residents first' culture and enhance customer satisfaction.
  • Manage on-site maintenance operations, including planned preventative and reactive maintenance.
  • Ensure compliance with all agreements and contracts in delivery to residents, suppliers, and stakeholders.
  • Report on the P&L of the site each month, minimizing costs where possible.
  • Implement cost management and revenue-generating initiatives to enhance operations.
  • Coordinate accurate and timely reporting on a weekly, monthly, and yearly basis.
Requirements
  • A proven track record of managing a building.
  • Experience managing budgets in excess of €100k.
  • Experience effectively leading and managing a team.
  • Experience with local rental regulations.
  • Excellent written and verbal communication skills.
  • Excellent command of both spoken and written English.
  • Ability to plan and prioritize.
  • Strong attention to detail.
  • Positive and enthusiastic attitude.
  • Passionate about creating a customer-focused environment for residents.
  • Flexible and adaptable to deal with various stakeholders and situations.
  • Proactive nature and ability to work on own initiative and take responsibility for the business plan.
  • Ability to work in a fast-paced environment.
  • Excellent customer relationship skills.
Salary

Nido Living offers a competitive salary range of £60,000 - £70,000 per annum, depending on experience.



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