Aftersales Operations Manager

6 days ago

Barking, United Kingdom Drive Recruiting Full time
Job Description

Drive Recruiting is seeking a skilled Assistant Aftersales Manager to join our team. As the Assistant Aftersales Manager, you will be responsible for assisting the aftersales operations of our company, ensuring customer satisfaction and driving sales growth.

Key Responsibilities:
  • Develop and implement strategies to maximize aftersales revenue and profitability
  • Assist manage a team of aftersales staff, providing guidance, training, and performance evaluations
  • Monitor and analyse key performance indicators (KPIs) to identify areas for improvement
  • Ensure efficient and effective handling of customer inquiries, complaints, and warranty claims
  • Collaborate with other departments to ensure seamless coordination of aftersales activities
  • Develop and maintain strong relationships with customers to promote loyalty and repeat business
  • Implement upselling techniques to increase revenue from aftersales services
  • Stay up-to-date with industry trends and advancements in aftersales practices
  • Utilize software systems to track customer interactions, sales data, and service history
  • Maintain a high level of professionalism and phone etiquette when interacting with customers
Requirements:
  • Previous experience in aftersales management or a similar role
  • Strong sales background with a track record of achieving targets
  • Excellent organizational skills with the ability to prioritize tasks effectively
  • Experience in upselling techniques and strategies
  • Proficient in using software systems for customer relationship management (CRM) and sales tracking
  • Exceptional communication skills, both verbal and written
  • Demonstrated ability to lead and motivate a team

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