Clinical Support Specialist

1 month ago


Stone Cross, United Kingdom Pfizer Full time

At Pfizer, we are committed to delivering best-in-class Interactive Response Technology (IRT) systems that provide randomization and drug management capabilities in support of our dynamic investigational product portfolio.

The IRT Global Oversight Team (IGOT) is a well-established high-performing team within our Global Clinical Supply unit. As part of an innovative clinical supply chain, we challenge the status quo to optimize our systems and processes.

We are seeking a highly skilled Clinical Support Specialist to join our IGOT Support function. This role will be responsible for providing first-line application support to customers using our Pfizer Internal IRT Systems. The successful candidate will have excellent customer service skills, be a creative problem solver, and have a strong commitment to quality.

Key Responsibilities:

  • Provide first-line application support to customers using our Pfizer Internal IRT Systems
  • Understand unique study requirements and how they are configured and supported via our Pfizer Internal IRT Systems post-study go-live
  • Provide break-blind support to blinded site and study team members
  • Document all support-related interactions via our IGOT Support ticketing system

Requirements:

  • BA/BS in computer science, scientific, or business field required in the biopharma industry
  • Understanding of the nature of clinical data, with particular regard to IRT study configuration, resupply settings, blinding, privacy protection, and data quality/integrity standards
  • Strong English language, written and verbal communication desired
  • Comfortable working with a global team, partners, and customers in a change-agile environment

Salary:$120,000 - $150,000 per year



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