Clinical Support Specialist
1 month ago
At Pfizer, we are committed to delivering best-in-class Interactive Response Technology (IRT) systems that provide randomization and drug management capabilities in support of our dynamic investigational product portfolio.
The IRT Global Oversight Team (IGOT) is a well-established high-performing team within our Global Clinical Supply unit. As part of an innovative clinical supply chain, we challenge the status quo to optimize our systems and processes.
We are seeking a highly skilled Clinical Support Specialist to join our IGOT Support function. This role will be responsible for providing first-line application support to customers using our Pfizer Internal IRT Systems. The successful candidate will have excellent customer service skills, be a creative problem solver, and have a strong commitment to quality.
Key Responsibilities:
- Provide first-line application support to customers using our Pfizer Internal IRT Systems
- Understand unique study requirements and how they are configured and supported via our Pfizer Internal IRT Systems post-study go-live
- Provide break-blind support to blinded site and study team members
- Document all support-related interactions via our IGOT Support ticketing system
Requirements:
- BA/BS in computer science, scientific, or business field required in the biopharma industry
- Understanding of the nature of clinical data, with particular regard to IRT study configuration, resupply settings, blinding, privacy protection, and data quality/integrity standards
- Strong English language, written and verbal communication desired
- Comfortable working with a global team, partners, and customers in a change-agile environment
Salary:$120,000 - $150,000 per year
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