Business Process Support Specialist

2 days ago


Stone Cross, United Kingdom DX Group Full time
About the Role

As a Business Process Support Specialist at DX Group, you will play a crucial role in managing customer relationships and providing exceptional support to our major accounts using the Document Exchange service.

Key Responsibilities:

  • Develop and maintain strong customer relationships through personal ownership and support from Line Manager.
  • Monitor performance metrics to identify opportunities for growth and improvement in customer relations.
  • Serve as the primary point of contact for major accounts utilizing the Document Exchange service.
  • Prepare and submit weekly reports on customer-specific service and complaint issues.
  • Collaborate with DX depots to enhance collection, delivery performance, and tracked services, ensuring effective resolution of customer concerns.
  • Maintain an up-to-date contact database for government agencies, syncing information with JDE and Workbooks.
  • Support end-users in selecting appropriate services and ensuring compliant addressing formats.
  • Provide training on DX services and Despatch tools as needed to customers.

What We Offer

  • Holidays: 20 days (increasing with length of service) + Bank Holidays
  • Long Service Recognition scheme
  • Enhanced Maternity & Paternity leave
  • Company Pension Scheme
  • Life Assurance
  • Employee Assistance programme including 24/7 Virtual GP
  • DX Discounts Portal
  • Excellent opportunities for career progression

Estimated Salary: £35,000 - £45,000 per annum


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