Business Process Support Specialist
2 days ago
As a Business Process Support Specialist at DX Group, you will play a crucial role in managing customer relationships and providing exceptional support to our major accounts using the Document Exchange service.
Key Responsibilities:
- Develop and maintain strong customer relationships through personal ownership and support from Line Manager.
- Monitor performance metrics to identify opportunities for growth and improvement in customer relations.
- Serve as the primary point of contact for major accounts utilizing the Document Exchange service.
- Prepare and submit weekly reports on customer-specific service and complaint issues.
- Collaborate with DX depots to enhance collection, delivery performance, and tracked services, ensuring effective resolution of customer concerns.
- Maintain an up-to-date contact database for government agencies, syncing information with JDE and Workbooks.
- Support end-users in selecting appropriate services and ensuring compliant addressing formats.
- Provide training on DX services and Despatch tools as needed to customers.
What We Offer
- Holidays: 20 days (increasing with length of service) + Bank Holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity leave
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression
Estimated Salary: £35,000 - £45,000 per annum
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